Your item must be:

Unused and with all original components;

In the original packaging (with tags if applicable);

In resale condition;

With proof of purchase;

Together with any freebies that came with the product.

Refunds will be processed via the original payment method. If you used USDT or ETH, it will take one business day to appear in your account; With a bank wire, refunds may take up to 30 days, depending on your bank.

Product Support

In most cases, if you have a problem with your item, you can check our product support site from the comfort of your home to see if we can fix it. There you can access FAQs about the product and our company, Shipping and Pickup, Returns and Refunds.

I had a problem with my item

If you still need to return the item (within the first 15 days), we will offer you an exchange, replacement or refund.

After this period, as long as the product is still within the warranty period, we will arrange a repair using our professional repair agents, or, if repair is not possible, replace or exchange your item. The fastest way to return an item is through our global warehouses in 112 countries. We can accept most items, except large items, even if they were originally delivered to your door. Find the store closest to you. If you are returning a large item, scroll down to start a live chat or go to our helpline link.

Precautions:

Certain items, such as food, piercing jewelry and lingerie, can only be exchanged or refunded if they are defective. Our website will indicate which items are non-refundable.

If you are returning a DVD, music or software product, they must be unused and in the original sealed packaging.

We reserve the right to reduce the refund amount if the item or packaging is severely damaged.

We may ask for the product serial number or similar information to check that we have the item.

Of course, none of this affects your consumer rights.

If we collect your goods, we will inspect them before refunding them. Please note that if the goods have been inspected but not returned as described, we reserve the right to refuse a refund or provide a partial refund depending on the condition of the returned goods.

FAQ

How long will my refund take?

If you return an item to a bluewhaleshop store, we can refund you immediately. It takes one business day for it to be processed into your account. If you paid by bank wire, you will get your refund by bank wire, which may take up to 30 days, depending on your bank.

If you return an item by post, please allow up to two weeks. We will start the process of refunding you as soon as we receive it. It may take up to one business day to appear in your account. We cannot track the progress of your refund once it has been processed, but don't worry; you will receive confirmation once it has been processed!

Remember that all returned items must comply with our return policy and must be in the original packaging, unused, and accompanied by proof of purchase.

What counts as proof of purchase?

These proofs are purchased at Fishleapshop:

Cash register receipt;

Electronic receipt;

Your order number;

Email confirmation.

If you can't find any of the above, don't worry. We should be able to resolve any issues if you have:

Your transaction statement;

The email address used to purchase the item.

If there is no problem, can I return the item?

This product can be returned to any bluewhaleshop store under our Return Policy.